Track your order

Enter the tracking number from your shipping email and we will pull up its current status.

Do not have the number?

01

Check your shipping email

The moment your parcel leaves us, we send the tracking number by email. It comes from the same address as your order confirmation, so if you cannot find it, look in your spam folder and search for “Moissa”.

02

Sign in to your account

Your orders and their current status live in your account, together with the tracking number once the parcel is on its way.

Go to my account

No number yet? Orders leave within 2 business days, so it can take a little while to appear. If it has been longer than that, write to us and a person will reply.

Free worldwide shipping

Every order, no minimum. Duties are calculated at checkout, so nothing is owed on delivery.

30-day returns

Unworn and in its original packaging. Return shipping is on us within the US.

Lifetime stone warranty

If your stone ever clouds, dulls or loses its sparkle under normal wear, we replace it.

Checked before it ships

Colourless and clean to the eye. We do not sell a lower tier.