Shipping policy

We ship worldwide, and shipping is free on every order with no minimum.

Dispatch
Orders leave our warehouse within 2 business days of being placed. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery time
Once dispatched, orders arrive in 3–10 business days depending on the destination. This is an estimate, not a guarantee: customs processing and local carrier delays are outside our control.

Tracking
As soon as your order ships we email you a tracking number. You can also follow it on our track your order page. Tracking can take up to 48 hours to show its first scan.

Duties and taxes
Any import duties and taxes are calculated and charged at checkout, so nothing is owed on delivery. You will not be asked for extra payment when the parcel arrives.

Delivery address
Please check your address carefully before completing checkout. We can change an address only if the order has not yet been dispatched — contact us as quickly as possible. We cannot take responsibility for parcels delivered to an address entered incorrectly.

Lost or delayed parcels
If tracking has not updated for 10 business days, or the carrier has marked your parcel as delivered and you do not have it, email us at help@moissajewerly .co with your order number. We will open an investigation with the carrier and either replace the order or refund it.

Returns
For how to return or exchange a piece, see our Refund Policy.

Free worldwide shipping

Every order, no minimum. Duties are calculated at checkout, so nothing is owed on delivery.

30-day returns

Unworn and in its original packaging. Return shipping is on us within the US.

Lifetime stone warranty

If your stone ever clouds, dulls or loses its sparkle under normal wear, we replace it.

Checked before it ships

Colourless and clean to the eye. We do not sell a lower tier.